Casino of Dreams is a brand managed by Broadway Gaming Ltd. (C48904) a Maltese Registered company whose address is Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX1011 Malta. This privacy policy applies to personal data We collect from You when You navigate to Casino of Dreams Website (including mobile sites and apps) and play games on those sites (Our Services) and when You contact us. Broadway Gaming committed to protecting and respecting Your privacy and ensuring Your security when You use Our Services.

We are bound by data protection and privacy laws. Under data protection and privacy laws Broadway Gaming Ltd. is a data controller of Your personal data. Data controller is a legal term used in the General Data Protection Regulation to signify the person who controls what to do with any given personal data.

This Privacy Policy sets out how We collect information from You, what We do with it and what controls You have over Our use of that information. If You have any requests concerning Your personal data or any queries relating to these practices, please contact our Customer Support team via live chat or via email on: [email protected]

Capitalised terms in this Privacy Policy shall have the meaning attributed to them in the Casino of Dreams Terms and Conditions.

1. Information We Collect

1.1 When You navigate to website and mobile applications of brands which are managed by Broadway Gaming Ltd., We collect browser and cookie information. Please read Our cookie policy for further information on the cookies We use and how You can enable/disable them. In addition, We may also collect Your IP address and technical information relating to the device You from which You are accessing Our Website.
1.2 During the registration process and when You subsequently use Your Broadway Gaming Ltd. Customer Account, You may be asked to submit specific personal data including, but not limited to, Your first and last name, date of birth, gender, credit card or other payment data, home or another physical address, e-mail address, phone/mobile number or other contact data. In addition, You will be asked to create a unique user name and password combination for Your Customer Account. This information is required to be able to access Our Services.
1.3 Once You have created a Customer Account and have become a Broadway Gaming Ltd. Customer, additional information is processed on an on-going basis to ensure that Our Services are offered to You in the best possible manner both before and after you first deposit funds and place a wager. You must use Your unique password to access Your Customer Account. It is Your responsibility to ensure the security of Your password and not to reveal this information to others. If You are concerned that a third party is aware of Your user name and password, please contact Our customer support via Live Chat or email [email protected] immediately.
1.4 Much of the personal data We request from You is essential for the provision of the Services to You (for example, enabling You to play the games on Our Website) or is required in order for Us to comply with Our legal obligations (for example, verifying your age and identity). It will be made clear to You via our Terms and Conditions and/or policies associated thereto and communications directed communications from our departments or specific members of staff when information We request is mandatory. We will not be able to provide You with Our Services or verify Your Customer Account with Us if You choose to withhold requested information.
1.5 When You are logged into Your Customer Account, Broadway Gaming Ltd. may collect:
1.5.1 a record of all internet communications and details of Your visits to Our Website;
1.5.2 a record of all wagers and game play activity;
1.5.3 technical information relating to the device, such as device identifier, and browser You use to access Our Website;
1.5.4 details of transactions You carry out through the site, such as payments, withdrawals and wagers;
1.5.5 communications with us or Our employees, for examples calls, emails, and messages sent through the live chat service;
1.5.6 information regarding Your location, including IP address;
1.5.7 any additional information You submit for example on forums, chat rooms, comment sections or in response to quizzes and questionnaires;
1.5.8 in certain instances, We may also request that You send us additional information to verify Your age and identity. This may include photographic identification documents, documents to prove your address, and prove source of funds and/ or your source of wealthfor Your Customer Account. Your data in this and all regards are stored and treated in a secure manner at all times.
1.6 In some instances We may conduct open source checks which access public records and publicly available information about You, such as news articles, social media, forums and official records such as the electoral roll. This data will normally be consulted where We deem it necessary under regulation and/or Our policy to perform enhanced due diligence checks on You, as well in situations where We believe Our normal diligence checks should be bolstered for any reason. What data We would collect specifically in such scenario depends largely on individual circumstances. Such information could include, but not be limited to, Companies House or the corporate registry of another jurisdiction, professional registers, property ownership and valuation, insolvency checks, court judgments registers, internet desktop searches, social media and inheritance reviews.
1.7 To protect both You and Us, We use services provided by third parties to help us decide whether to open or maintain an Customer Account with You, and/or accept deposits or make disbursements to. These services assist us in regards to verifying Your age, identity and address and by assessing Your method of payment, and the devices You use to visit Our Website. These third-party sServices check that Your identification documents are legitimate and check whether the device or method of payment has been identified with fraudulent or abusive transactions in the past, such as reported instances of identity theft, Promotion abuse or credit card fraud. These third parties also provide information relating to any self-exclusion You may have undertaken and data concerning your participation in social media websites. We will at no time store any username or password You utilise from time to time to access social media websites.

2. How We Use Your Information

2.1 We use the information We collect to provide, maintain, protect and improve Our Services, to develop new ones and to protect Broadway Gaming Ltd. and You.
2.2 We process Your personal data for the purposes of:
2.2.1 creating and managing Your Customer Account;
2.2.2 providing You with Our Services;
2.2.3 if necessary, contacting You via Your registered contact information in connection with the management and operation of Your Customer Account;
2.2.4 Protecting Your personal information;
2.2.5 processing Your online financial and wagering transactions;
2.2.6 researching Your preferences, to develop new features, functionality, products and Services;
2.2.7 providing You with timely customer support;
2.2.8 ensuring Our Website functions correctly and identifying any technical issues;
2.2.9 complying with all Our legal and regulatory requirements, such as those relating to the identification, age verification and sources of funds and wealth of individuals under anti-money laundering and gambling regulation and legislation and ensuring responsible gambling;
2.2.10 complying with legal requirements for geo-restriction of gambling Services;
2.2.11 preventing fraudulent activity or cheating;
2.2.12 development of player profiles and algorithms to improve sales and marketing performance;
2.2.13 determining what Promotions and bonuses to offer You;
2.2.14 analysing Website traffic; and
2.2.15 providing You, unless we deem there is no legitimate interest or You have not provided consent by opting in, or subsequent to opting in, have withdrawn that consent by opting out, with information by the contact methods You authorise us to use about Our, and selected third party Services, products, competitions, prizes and offers.
2.3 Broadway Gaming Ltd. may assess Your data to determine motivations for opening a Customer Account or placing a wager. Should Your activity stand out from what Broadway Gaming Ltd. considers to be usual and expected behaviour, or fits into certain known patterns that denotes potential exposure and liability concerns, further analysis may be performed. In line with Our Terms and Conditions, We may exclude You from certain Promotions from placing certain wagers or from making withdrawals as a result of this investigation.
2.4 Any commercial analysis performed is solely for Our benefit and is not transmitted to any third party provided; however, that We reserve the right to transmit any personal data to third parties in a manner consistent with legal and regulatory requirements such as for e.g., fraud, anti-money laundering purposes and the like, or where we have legitimate interests and / or your consent to do so.

3. Who We Share Your Data With

3.1 Certain trusted third party companies provide Services essential to Our ability to offer Our gambling products to You, for example those that supply the software and games for Our Website, banking and payment Services, one or more entities in our corporate group, identity and age verification (such as verification service providers), fraud prevention and risk management. We may be required to share some of Your information with these companies to be able to offer Our Services to You or, as applicable, for them to offer their services to You. In these instances, We ensure that the third party has appropriate security and privacy arrangements in place, so that Your data is protected.
3.2 Broadway Gaming Ltd. may also be required to disclose Your information to government authorities, such as the police or Our regulators (including the Malta Gambling Authority and the Gambling Commission of the United Kingdom or to any other government regulator, agency or department pursuant to a proper request therefrom), to comply with Our legal obligations and the requirements of Our gambling licences, including for anti-money laundering purposes.
3.3 We will also disclose information as required to enforce Our Terms and Conditions, in the administration of justice or where We have to defend Ourselves or prosecute claims legally.
3.4 In the event of the completed sale of Our business, or other business event which results in us having to transfer Your personal data to a third party, You will be notified via email, or notice posted on Our Website, to explain the identity of the new controller and Your options at such time regarding Your personal data.
3.5 Our site may contain links to and from the websites of third party organisations. Please note that these websites may have their own privacy policies and that We do not accept any responsibility whatsoever for these policies. Please check these policies carefully before You submit any personal data via those websites.

4. Our Lawful Bases for Processing Your Personal Data

4.1 Our processing of Your personal information will be where:
4.1.1 it is necessary for the performance of a contract We have with You (e.g., to provide Our Services to You);
4.1.2 You have provided Your consent (e.g., for Us to send You marketing and other promotional materials);
4.1.3 it is necessary for Us to comply with legal obligations that We are under (e.g., to enable Us to comply with fraud, anti-money laundering and gambling legislation);
4.1.4 for reasons of substantial public interest (which may be relevant if You self-exclude); or
4.1.5 it is in Our (or a third party's) legitimate interests and such interests do not prejudice Your rights or freedoms.
4.2 Our (or a third party's) legitimate interests include:
4.2.1 ensuring Our Services are used fairly and in accordance with Our Terms and Conditions;
4.2.2 Combating crime (e.g., anti-fraud, anti-money laundering, etc) which could also include Our requirement to comply with legal obligations, for instance, under money laundering regulations and legislation;
4.2.3 Detecting and preventing player game fraud and abuse, bonus abuse, in game abuse;
4.2.4 Financial information (such as credit card or bank Account numbers) in connection with a transaction;
4.2.5 Actions that are part and parcel to provision of Services such Customer Account creation, Customer Account functionality, access to gambling, payment processing and customer services;
4.2.6 Commercial purposes including marketing, personalisation of offers, VIP management, trading decisions, Website optimisation, credit worthiness, Promotions and bonuses, loyalty programmes, value profiling and risk management such as Promotional controls and stake factoring and customer retention;
4.2.7 Social responsibility (i.e., minimisation of gambling related harm);
4.2.8 Our enablement to benefit from the Services and expertise of third party Services providers;
4.2.9 Regulatory and statutory requirements, such as, as above combating crime, plus specific know-your-customer issues such as location, device used, and the like, which might be needed to comply with the Gambling Commission's Licence Conditions and Codes of Practice); and,
4.2.10 Transmission of customer data within Our corporate group for the purposes of internal administration and for Our other group entities’ own commercial agreements with third parties.
4.3 Where We rely on legitimate interests to process Your personal data, You have a right under data protection legislation to object to that processing if You believe that Your particular situation means that Your rights and freedoms are unduly negatively impacted. You can exercise that right by contacting Us at [email protected]. Note that We may be able to continue to process Your personal data for Our legitimate interest reasons, even if You object, where We can show compelling reason(s)for doing so.

5. Marketing, Consent and Legitimate Interests

5.1 Broadway Gaming Ltd. reserves the right to process personal data for marketing purposes and in certain limited circumstances to provide this to other entities in Our corporate group’s and/or Ours or Our other group entities’ own third-party commercial partners for the purpose of marketing a brand owned by Broadway Gaming Ltd.'s services to You and/ or for the third-party’s purpose of marketing its products and services to You.
5.2 Promotions are presented to You via a number of methods, including but not limited to, website advertisements, emails, text messages, app messages (e.g., WhatsApp), flyers, third party websites and social media (e.g, Facebook and Google) and franked post. Such Promotions may include your “username” in a way that could be visible to third parties (e.g., a flyer transmitted by franked mail). This is a requirement to ensure the Promotion can be appropriately acted upon. We will never provide your password with any Promotion and all passwords are kept at all times on only secure servers.
5.3 We request Your consent for Us or third parties in or outside of our corporate group to market to You when You first create a Customer Account with Us. Thereafter, You can choose not to receive such marketing/Promotional material at any time by clicking the unsubscribe link from Promotional material being received, by changing Your preference settings in “My Account” or by contacting Us at [email protected]
5.4 If You have not consented by opting in, or, having consented, subsequently thereafter have opted out of marketing from us, our corporate group, or any other third party, We will take all reasonable steps to ensure You no longer receive Promotional material about Casino of Dreams or such third party. Please note that this may mean You no longer receive information about Promotional bonuses. Further please be advised that consent may not be required where we believe there is a legitimate interest in connection with an applicable aspect of our Promotional activity, please see clause 4.2 for more information.

6. Access to Your Information and Your Rights

6.1 You have the following rights in relation to Your personal information:
6.1.1 a right of access to a copy of the information comprised in Your personal data;
6.1.2 a right to access Your personal information in machine-readable format and to request that We transfer this to a third party data controller;
6.1.3 a right to object to processing that is likely to cause or is causing damage or distress;
6.1.4 a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed, but this right is not absolute, for example specific anti money laundering, gambling and/or licensing regulations may require Us to retain certain personal data about You);
6.1.5 a right to object to decisions being taken by automated means;
6.1.6 a right to claim compensation for damages caused by a breach of data protection legislation;
6.1.7 a right to object to Us using Your personal data for direct marketing purposes, including profiling (for more information about how to unsubscribe from marketing please see section 5 above);
6.1.8 where We make it clear that We are relying on consent to process Your personal data (such as for marketing purposes) You will have the right to withdraw consent at any time. You can exercise this right by emailing Us (or in respect of direct marketing by using the unsubscribe feature described out above). This will not affect or undo any instances where We have already lawfully used or shared Your information prior to You withdrawing Your consent or based on our legitimate interests;
6.1.9 a right to lodge a complaint to data protection supervisory authorities (for example in the United Kingdom this is the Information Commissioner's Office and in Ireland this is the Data Protection Commissioner); and
6.1.10 a right to object to processing based on legitimate interests if You believe that Your particular situation means that Your rights and freedoms are unduly prejudiced(for further information see section 4.3 above).
6.2 To exercise such rights, You are required to submit a request, detailing what information You wish to enquire about, together with proof of identity to [email protected]. If You contact Us in relation to Your rights We will do Our best to accommodate Your request or objection. Please note, however, that not all rights are absolute. Sometimes other legal obligations or third party rights will take precedence.
6.3 You can help Us to maintain the accuracy of Your information by notifying Us of any change.
6.4 Should You require additional information about how to exercise Your rights please write to [email protected].

7.1 Cookies are text files containing a small amount of information that are downloaded to Your device when You visit the Website. They are generally used by most websites to improve Your online experience and to ensure that content and functions are delivered and used more effectively.
7.2 Cookies perform various different functions. For example, some cookies are session cookies, which are downloaded to Your device temporarily for the period that You browse a Broadway Gaming Ltd. Website; these cookies will allow You to navigate between pages more efficiently or enable the Website to remember the offers You are eligible to receive. Other cookies are persistent cookies, which can be used to help Website remember You as a returning visitor or ensure the Promotions You receive are more relevant to Your specific needs and interests.
7.3 The primary use of cookies on Our Website, either directly by ourselves or Our chosen partner(s), is to: enable You to save time and facilitate future access to the site; identify how people navigate through Our Website to improve Our Service, content and the effectiveness of Our communications; performance monitoring of the Website; collect and share device data to detect and prevent devices associated with fraud and money laundering; identify Customer Account and device irregularities and detect and prevent fraudulent transactions and abuse of Our Customer Accounts and/or Our services.
7.4 Broadway Gaming Ltd. will place cookies on Your device using pseudoanonymized data to make full use of the functionality and Services on Our Website and to allow Your browser to identify You as a user. These cookies enable Our Website to store sufficient data to reduce the number of times You will need to re-enter this information each time You visit a Broadway Gaming Ltd. site. These cookies cannot be used to run programs or deliver viruses to Your computer or mobile device, and are uniquely assigned to You. These cookies can only be read by the web server(s) that placed the cookies on Your computer or mobile device.
7.5 Cookies are an integral part of providing the Service We deliver to You through Our Website. Should You amend Your browser settings to block some or all cookies from Us We will not be able to provide Services to You and, if it persists, We will close Your Customer Account. Without cookies from Us, some or all the Website’s functions may not perform as intended and the operation of some games will be negatively impacted and may not work at all.
7.6 Some examples of the types of cookies used by Broadway Gaming Ltd. include, but are not limited to:
7.6.1 Security and authentication: These cookies are essential in providing Our Services and performing functions such as helping to authenticate Your details, keeping Your information secure, ensuring You can login into Your Customer Account, and keeping You logged in as You move from one part of Our Website to the next. An example of this type of cookie is “_RequestVerificationToken”, which ensures You are logging in to the correct Customer Account.
7.6.2 Preferences, features and Services: These cookies help to improve Your experience on Our Website. For example, they help to remember preferences You have selected, help to show You the correct version of the Website for Your location, offer You Services such as Live Chat and remember whether You accepted the Terms and Conditions.
7.6.3 Performance and analytics: These cookies help Us see how You are using Our Website, to identify any performance issues, and to improve how Our products work. Examples of these types of cookies are “_ga” and “_gid”. These Google Analytics cookies help Us track what pages players are visiting and which features of the Website are being used.

8. Storage, Security and Retention of Personal Data

8.1 The data We collect from You may be transferred to, and stored at, destinations outside the European Economic Area (“EEA”) including the United States of America. It may also be processed by persons operating outside the EEA who work for Us or are contracted with Us (e.g., as processors) or for one of Our suppliers. Such staff may be engaged in, among other things, identity, age, funds and wealth verification, the fulfilment of Your transactions, the processing of Your payment details and the provision of support Services. These countries may not have equivalent data protection legislation to Europe. However, when We transfer Your personal data in this way We will ensure that adequate measures are in place to keep Your personal data secure, including via standard contractual clauses and Privacy Shield.
8.2 We will take all steps reasonably necessary to ensure that Your personal data is treated securely and in accordance with this Privacy Policy and the requirements established by the applicable data protection regulations. Once We have received Your information, We will use strict procedures and security measures to prevent unauthorised access and ensure the integrity and availability of personal data.
8.3 We are required to keep full records of all financial and wagering transactions together with any age verification and identification provided. Subject to clause 8.4, We will hold Your personal data on Our systems for as long as is necessary under Our legal obligations and for the purposes for which it was collected.
8.4 We will hold Your personal data for so long as You have Your Customer Account with Us, We are providing Services to You and for up to six years following the end of the Services We provide to You or Your last contact with Us. We will delete any personal data sooner where it is no longer necessary for the purposes for which it was collected, but please be aware that this retention period may also be extended if any applicable statutory or regulatory obligation requires Us to hold information for a longer period or if there is an active dispute or the possibility of an active dispute between Us that extends past the normal retention period.

9. Changes to This Privacy Policy

9.1 We may occasionally update this privacy and cookie policy as provided by Our Terms and Conditions. When We do, We will take reasonable steps to make You aware of any material changes to it. We would further recommended that You revisit this page regularly to keep informed of Our current privacy practices.

Privacy Policy last updated on 2nd May 2019.